At Pickax, all merchandise is made to order to reduce waste and keep production intentional.

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If your item arrives damaged, misprinted, or defective, please contact us within 14 days of delivery at support@pickax.com with:

• Your order number

• A description of the issue

• Photos of the product

 

If approved, we’ll provide a replacement or refund.

 

Because products are made to order, we generally do not accept returns or exchanges for:

• Incorrect sizes ordered by the customer

• Buyer’s remorse

• Shipping delays outside our control

 

Please double-check sizing and order details before completing your purchase.

 

If you have any issues with your order, reach out and we’ll do our best to help.